Building Workforce Resilience through the Practice of Psychological First Aid: A Course for Supervisors and Leaders - National Association of County & City Health Officials: Individuals in health, public health, and emergency management leadership roles are faced with many challenges when their organizations are activated in response to a disaster. Although mechanisms and processes are in place to support these responses, the abrupt change in focus from normal operations to disaster response operations and the intensity of these devastating events increase the level of urgency and stress for the entire organization. This course introduces leaders to the concept of Psychological First Aid as a leadership tool to build workforce resilience, educates leaders about the core components of Psychological First Aid, and provides an opportunity for leaders to apply PFA within scenario-based exercises.  

Behavioral Health Tips for Responders: Maintaining Calm at a POD - U.S. Department of Health and Human Services: This resource is designed to help first responders maintain calm amongst members of the public receiving treatment at a point of dispensing (POD). Physical site conditions such as long lines, crowded areas, increased noise, perceived lack of personal safety, and limited access to necessities such as water, restrooms, or seating can increase distress.If large numbers of the public are involved, a small but significant percentage of individuals will have pre-existing behavioral health issues that make it difficult to remain calm.Active attention to the psychological and behavioral impact of the event and calm, consistent communication with persons to be treated will reduce individual and group anxiety.

National Incident Management System - Federal Emergency Management Administration: The National Incident Management System (NIMS) is a systematic, proactive approach to guide departments and agencies at all levels of government, nongovernmental organizations, and the private sector to work together seamlessly and manage incidents involving all threats and hazards—regardless of cause, size, location, or complexity—in order to reduce loss of life, property and harm to the environment. The NIMS is the essential foundation to the National Preparedness System and provides the template for the management of incidents and operations in support of all five National Planning Frameworks.